1. Delivery Times

Our standard delivery times are as follows :

1. Monday to Friday: 7am - 8pm*
2. Saturday: 8am - 4pm
3. Sunday: 9am - 2pm

Please note that Sunday deliveries are available for selected areas only.

*Delivery to business addresses end at 5pm, delivery to residential addresses end at 8pm.

Our Premium Pre 1 delivery times are as follows:

1. Monday to Friday: 7am – 1pm

Please note that Premium Pre 1 delivery is only available for floral gifts, and your order must be placed before 4pm the day before. Find out more about Premium Pre 1 delivery in FAQs.

NetFlorist is a sameday flower delivery service. If your floral order is placed before 12 noon South African time, we will deliver your flowers that very day, anywhere nationwide. Alternatively, you are welcome to choose any future date for delivery.

We offer a next-day gift delivery service. If you place non-floral gift order before 1pm South African time, we will deliver it the very next day. Please note that some remote areas may need an extra day for delivery.

We offer sameday delivery for selected gifts but orders must be placed before 12 noon South African time. Kindly note that this service is currently only available for orders delivered in Johannesburg North, Johannesburg South, Pretoria, Cape Town and Durban.

We cannot guarantee a specific delivery time on the day, although if you have requested a specific delivery time we will make every effort to adhere to it.

While we have a list of countries we deliver to available, should you wish to send a bouquet to a country not listed it is likely that we will still be able to do so. Please contact us to enquire.

2. Delivery Instructions

To ensure that delivery takes place as you have requested please ensure that the address you have provided is as complete as possible and that a contact number has been provided for the intended recipient.

Certain delivery destinations would require additional detail:

Delivery to a Business

1. Name of the recipient


2. (Telephone extension number if available)


3. Office No/Department


4. Floor No/Division


5. Company/Building Name

Delivery to a hospital (Get Well)

NB: Please note that ALL floral deliveries to hospitals must be in a vase or container. Hospitals will not accept bouquets/bunches of flowers not in a container.

1. Name of the patient


2. Patient's Ward/Room number

(Please check to see whether the patient is likely to be discharged before scheduling the delivery)

Delivery to Hotel

Room number and check-in date and time (if not already checked in) and check-out date.

Delivery to a Funeral Home

1. Name of the deceased, or the family's name


2. Date/Time of the service


3. Name of the Funeral Home

3. Seasonal Peak Times

Please refer to our Special Events Calendar for changes to delivery times around occasions such as Valentine's Day or Mother's Day.

The large volumes of orders handled during these periods prevent us from guaranteeing same day delivery after the cutoff time indicated clearly on the Welcome page please keep this in mind when placing your orders on special days and ensure you have noted any special delivery information which will be clearly indicated in the shopping pages of the website. For your convenience, we will always attempt to make our cutoff times as close to the special day in question.

4. FAQ's

What can I do to make sure my delivery is on time?

The first step in ensuring a timeous delivery is to provide as complete and detailed an address as possible. For example, for home deliveries please include the apartment no., building name, street number, street name, suburb name and city name. Also provide a contact number for the recipient so that if the florist is unsure of the delivery address they can contact the recipient to confirm the details.

If I requested my bouquet to be delivered at 12pm why was it delivered at 2pm?

While we do try to fulfill requests for specific delivery times whenever possible, we cannot guarantee that a bouquet will be delivered at a specific time. Too many factors play a role in whether we can meet a stated time or not such as availability of certain flowers, traffic flows etc. We do however guarantee that your bouquet will be delivered on the day requested.

What happens when the recipient is not at home at the time of delivery?

If the recipient is not at home when the florist calls to make the delivery, they will either: 1) leave a note on the door, requesting that the recipient should contact them to arrange a convenient time when they may return, or 2) deliver the arrangement to a neighbour, and leave a note advising the recipient that their neighbour has accepted the bouquet on their behalf.

It is important to remember that normal florist delivery hours are between 9am and 6pm - early morning deliveries may be delayed somewhat if the fresh flowers arrive late from the market.

How can I be sure that the bouquet that is delivered will be the same as the one I ordered?

The florists are all required to adhere to the value and quality standards set by NetFlorist and it's network of florists. It is possible that due to seasonal or regional availability of certain flowers certain substitutions may be made. However the value and quality of the arrangement will in no way be compromised.