BF-CM Header

Terms And Conditions

The nitty gritty

General:

  • All our prices are already inclusive of VAT. However, a delivery fee will be added on during checkout.
  • All prices are subject to change and are valid while stocks last!
  • Any payment above R500 paid by direct deposit has to reflect in our account before we release the order. This may affect the delivery date.
  • Even though our florists and hamper team select only the freshest flowers and edible items available, please note that delivered floral products, as well as all other products, may vary slightly in appearance when compared to images on the website. This is due to the nature of the product, with factors such as non-availability of certain products being taken into account. That being said, we take great care in ensuring that all food stuffs, flowers, greenery, fillers, containers and accessories are substituted with equal or greater value and look as similar as possible to the product displayed on the website.
  • We reserve the right to make these substitutions without notifying the customer, unless substitution is significant. In these cases, we will attempt to contact you although we are not obligated to do so.
  • If you would like to discuss any substitutions we have made, please contact our customer services team and they will be happy to assist.
  • If our drivers need to take a road trip to get to the door of your choice, we may charge an additional delivery fee and it may take us a little longer to get there.
  • Because each day is unique and we can never predict what awaits us, we unfortunately can't guarantee delivery times.
  • Our deliveries will take place from 7am until 7pm from Monday to Friday, from 8am until 4pm on Saturdays and from 9am until 2pm on Sundays. We will, however, try our best to prioritise business deliveries according to standard business hours.
  • If you're a procrastinator and your order is placed for delivery on the same day after 12pm, delivery will take place between 13:00 and 19:00.
  • To ensure sameday delivery, please ensure that you send your proof of payment to us before 12pm that same day.
  • Unfortunately, we can’t leave deliveries unattended at the recipient’s front door. We will, however, try our best to deliver at reception, receiving, security or a neighbour if they aren’t available.
  • To ensure all our deliveries are made on time, our drivers are only able to wait for a recipient for a limited amount of time.
  • If upon receiving our floral or gift creation, you or that special someone is not 100% satisfied, let our customer service team know within 48 hours and we will gladly collect and replace it at our expense or collect it and provide you with a refund.
  • All refunds will take between three to ten working days to reflect.
  • Refunds can only be given to the account holder (sender) and not the recipient of the gift.
  • If the gift is still in its original condition and we have stock of something else which your special someone would prefer, we'll gladly exchange it for them. However, please note that we may have to charge a collection and redelivery fee.
  • 2 surprises are so much better than 1 so if you’ve ordered more than 1 item for someone special, we may deliver each item separately.
  • Although seldom charged, we do reserve the right to charge a 15% handling fee plus delivery should the address provided be incorrect, you changed your mind and wish to cancel when the delivery already left our warehouse or if the recipient already needs to exchange the item for something else.
  • No one’s perfect and sometimes mistakes happen. If you receive a product that is different to the one you ordered or if you’d like to return it, let us know within 48 hours of receiving it and we’ll make arrangements for the item(s) to be returned to us and for the correct product to be delivered to you ASAP. If the incorrect product is delivered to you, do not remove the product from its original packaging, open or use the product in any way. If the product is opened or used in any way and is not in the tippy-top condition that we delivered it in, you will be liable for a 15% handling fee plus delivery.
  • If the gift received is faulty, we need to be notified within 48 hours of receiving it and we’ll arrange for the faulty item to be returned to us for testing. If no bugs or faults are found, the product will be returned back to you, at your cost. If the item is found to be full of gremlins and there is a problem, depending on the fault and the supplier, we will offer you a replacement or a repair.
  • Should the delivery address fall into the extended areas list, the delivery may take between one and two days to be delivered.
  • With regard to any mechanical issues with our desk fridges, customers receive a 6 month warranty.
  • With so many Johns, Pauls, Steves and Ryans in the world, please excuse us if you’re asked to send through a copy of your I.D and credit card. We’re just making sure that nobody’s stolen your identity.
  • We reserve the right to cancel orders placed if there has been misuse of the voucher or unsolicited voucher use.
  • If we have to reattempt your delivery more than twice, we may charge you a handling fee of 15% plus delivery.
  • Our Premium Pre 1 delivery is currently only available for floral gifts
  • The premium delivery slot only applies to the first delivery attempt. If for whatever reason the recipient is unavailable, normal re-delivery procedures will apply.
  • Any customer may randomly be asked to send through a copy of their ID and a picture of the back of their credit card. This is for security purposes only and helps us ensure safe and secure transactions for all our customers.

Ownership and copyright:

  • The contents of NetFlorist, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in the website are protected by law, including but not limited to copyright and trade mark law. The wesbite content is the property of NetFlorist, its advertisers and/or sponsors and/or is licensed to NetFlorist.
  • You will not acquire any right, title or interest in or to the Website or the Website Content.
  • Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law.

Coupons:

It is super important to check the expiry dates on coupons, as you don’t want to miss out on a good deal! Each coupon is valid for 1 purchase session only and only 1 coupon may be redeemed per person, per transaction. No “change” is given on any coupons and they aren’t transferable for cash. NetFlorist has three different types of coupons:

Complimentary coupons:

  • These are not redeemable on certain products, experiences, jewellery, perfume or any special offers.
  • A minimum spend will apply to all complimentary coupons. This will be printed on your coupon.

Purchased coupons:

  • These coupons can be redeemed for any product on our site.

Compensation coupons:

  • These coupons may not be redeemed on special offers.

In-Card Voucher:

  • Only one voucher per customer per user profile.
  • Minimum spend of R200 required.
  • Voucher is valid for 2 weeks only.
  • Voucher is valid for first-time users only.

Facebook Vouchers:

    R50 off voucher
  • Value: R50
  • Minimum spend of R350 applies.
  • Valid for one purchase session, only one redeemable person, per transaction.
  • Voucher not redeemable on any other promotions.
  • We reserve the right to cancel orders placed if there has been misuse of the voucher or unsolicited voucher use.

    R150 off voucher
  • Value: R150
  • Minimum spend of R400 applies.
  • Valid for one purchase session, only one redeemable person, per transaction.
  • Voucher not redeemable on any other promotions.
  • We reserve the right to cancel orders placed if there has been misuse of the voucher or unsolicited voucher use.

The Bakery at NetFlorist:

  • Because all our yummies are freshly baked every morning, we can’t allow any changes or cancellations to your order unless they are made 48 hours prior to delivery. If cancellation is requested after delivery takes place, you will be charged a 50% handling fee plus collection equal to delivery fee.
  • If upon receiving a gift from the Bakery at NetFlorist, you or that special someone is not 100% satisfied, let our customer service team know within 24 hours (due to its perishable nature) and we will gladly collect and replace it at our expense or collect it and provide you with a refund.

Changing or editing personalised bakery orders:

  • Changes can be made at zero cost prior to personalisation production being completed. If changes are requested after personalisation production has been completed, you will be charged a 50% change/cancellation fee.
  • If changes are requested after personalisation production has been completed, the customer will be charged a 50% change/cancellation fee.
  • Please check with our call centre for status of production.

Personalised gifts (including activewear and apparel or jewellery):

  • It is the customer’s responsibility to select the correct model, size and colour of the gift.
  • It is the customer’s responsibility to ensure the correct clothing and apparel size is chosen based on the provided sizing chart.
  • Cancellation of personalised orders that have already been sent for production: In the event that the personalisation process has already been completed, you will only be offered a 50% refund.
  • In the event that the order has not already shipped from our production facility: If the customer has incorrectly entered the personalisation, NetFlorist will charge 50% reproduction charge to produce a replacement.
  • In the event where the order has already shipped from our production facility: If the customer has incorrectly entered the personalisation information, NetFlorist will charge 50% reproduction charge to produce a replacement, in addition to a collection and redelivery fee.
  • It is the customer’s responsibility to ensure the correct personalisation information is given to NetFlorist.
  • Please check with our call centre for status of production.

Made to order items:

  • Cancellation of engraved, laser-cut or print made to order items that have already been sent for production: In the event that the production has already been completed, you will only be offered a 50% refund.
  • NetFlorist will charge 50% reproduction charge to produce a replacement.

Smart Shopper:

  • Smart shopper points cannot be earned on corporate orders. For t's and c's on our loyalty program, click here.

Flowers for a year Prize:

  • The prize is valued at R7,000.
  • A bouquet of flowers will be delivered monthly to the value of R500 (excluding delivery of R79,95).
  • The prize is not transferable or redeemable for cash.
  • The prize can’t be substituted for non-floral items.

NetFlorist, iStore & UCOOK Competition:

  • View the full T's and C's here.

Beeno And NetFlorist Voucher:

  • Voucher value is a discount of 20%.
  • Voucher will expire on 31 December 2019.
  • Voucher is valid for one purchase session only.
  • Only one voucher may be redeemed per person, per transaction.
  • Voucher may not be used to purchase experiences and can only be redeemed online at www.netflorist.co.za.

SweepSouth Birthday Voucher:

  • Voucher offers R100 off any NetFlorist order.
  • Voucher is valid for one session only, per customer.
  • Voucher is not redeemable on any other promotions.
  • Minimum spend of R350 applies.
  • Voucher will expire on 31 July 2019.

NetFlorist and Hyperli Clothing Voucher:

  • The voucher is only redeemable on the NetFlorist clothing range.
  • Only one Hyperli voucher per person per transaction is redeemable.
  • The voucher is valid for one purchase session only.
  • No “change” will be given on vouchers.
  • Delivery fees and restrictions may apply.
  • No minimum spend.
  • The deal is valid until 31st December 2019.
  • Available to both new and existing users.
  • No refunds once purchased.

NetFlorist Delivery Charge:

  • Our standard delivery fee is R79.95.
  • We offer a reduced fee of R15.99 for the second gift delivered to the same address.
  • If you are sending multiple gifts to the same address, you can call us on 0861 300 600 to enquire if you qualify for a discount on your delivery fee.

Sorbet & NetFlorist Voucher:

  • Voucher expires on the 30th of September 2019.
  • Voucher entitles you to R50 off Sorbet Drybar Smoothie.
  • Voucher can only be redeemed at any Sorbet Drybar in Pretoria, Johannesburg and Cape Town and is not redeemable against any other retail purchases.
  • Voucher cannot be exchanged for cash; is non-refundable and cannot be replaced if lost or stolen.
  • Voucher cannot be used in conjunction with any other promotion, special offer or voucher.
  • Only one voucher may be used for a single purchase.
Payment Footer
All Contents Copyright © NetFlorist.co.za

We saved your Basket!

Delivery Information

  1. Delivery Times
  1. We are same day service if your floral order is placed before 12noon South African time, country wide. Alternatively, you are welcome to choose any future date for delivery.
  2. We are a next day service if your gift, jewellery or perfume order (non-floral) is placed before 1pm South African time, country-wide. Some remote areas may need an extra day for delivery.
  3. For Johannesburg gift, jewellery or perfume orders, we can deliver same day but such orders must be placed via our call centre before 12noon. Please call to enquire.
  4. We cannot guarantee a specific delivery time on the day, although we will make every effort to adhere to a time if such has been requested.
  5. While we have a list of delivery countries available, should you wish to send a bouquet to a country not listed it is likely that we will still be able to do so. Please call our call centre to enquire.
  1. Delivery Instructions

To ensure that delivery takes place as you have requested please ensure that the address you have provided is as complete as possible and that a contact number has been provided for the intended recipient.

Certain delivery destinations would require additional detail:

  1. Name of the recipient

  2. (Telephone extension number if available)

  3. Office No/Department

  4. Floor No/Division

  5. Company/Building Name

NB: Please note that ALL floral deliveries to hospitals must be in a vase or container. Hospitals will not accept bouquets/bunches of flowers not in a container.

  1. Name of the patient

  2. Patient's Ward/Room number

(Please check to see whether the patient is likely to be discharged before scheduling the delivery)

Room number and check-in date and time (if not already checked in) and check-out date.

  1. Name of the deceased, or the family's name

  2. Date/Time of the service

  3. Name of the Funeral Home
  1. Seasonal Peak Times

Please refer to our Special Events Calendar for changes to delivery times around occasions such as Valentine's Day or Mother's Day.

The large volumes of orders handled during these periods prevent us from guaranteeing same day delivery after the cutoff time indicated clearly on the Welcome page please keep this in mind when placing your orders on special days and ensure you have noted any special delivery information which will be clearly indicated in the shopping pages of the website. For your convenience, we will always attempt to make our cutoff times as close to the special day in question.

  1. FAQ's

The first step in ensuring a timeous delivery is to provide as complete and detailed an address as possible. For example, for home deliveries please include the apartment no., building name, street number, street name, suburb name and city name. Also provide a contact number for the recipient so that if the florist is unsure of the delivery address they can contact the recipient to confirm the details.

While we do try to fulfill requests for specific delivery times whenever possible, we cannot guarantee that a bouquet will be delivered at a specific time. Too many factors play a role in whether we can meet a stated time or not such as availability of certain flowers, traffic flows etc. We do however guarantee that your bouquet will be delivered on the day requested.

If the recipient is not at home when the florist calls to make the delivery, they will either: 1) leave a note on the door, requesting that the recipient should contact them to arrange a convenient time when they may return, or 2) deliver the arrangement to a neighbour, and leave a note advising the recipient that their neighbour has accepted the bouquet on their behalf.

It is important to remember that normal florist delivery hours are between 9am and 6pm - early morning deliveries may be delayed somewhat if the fresh flowers arrive late from the market.

The florists are all required to adhere to the value and quality standards set by NetFlorist and it's network of florists. It is possible that due to seasonal or regional availability of certain flowers certain substitutions may be made. However the value and quality of the arrangement will in no way be compromised.