To ensure that delivery takes place as you have requested please ensure that the
address you have provided is as complete as possible and that a contact number has
been provided for the intended recipient.
Certain delivery destinations would require additional detail:
NB: Please note that ALL floral deliveries to hospitals must be in a vase or container.
Hospitals will not accept bouquets/bunches of flowers not in a container.
(Please check to see whether the patient is likely to be discharged before scheduling
Room number and check-in date and time (if not already checked in) and check-out
Please refer to our Special Events Calendar for changes to delivery times around
occasions such as Valentine's Day or Mother's Day.
The large volumes of orders handled during these periods prevent us from guaranteeing
same day delivery after the cutoff time indicated clearly on the Welcome page please
keep this in mind when placing your orders on special days and ensure you have noted
any special delivery information which will be clearly indicated in the shopping
pages of the website. For your convenience, we will always attempt to make our cutoff
times as close to the special day in question.
The first step in ensuring a timeous delivery is to provide as complete and detailed
an address as possible. For example, for home deliveries please include the apartment
no., building name, street number, street name, suburb name and city name. Also
provide a contact number for the recipient so that if the florist is unsure of the
delivery address they can contact the recipient to confirm the details.
While we do try to fulfill requests for specific delivery times whenever possible,
we cannot guarantee that a bouquet will be delivered at a specific time. Too many
factors play a role in whether we can meet a stated time or not such as availability
of certain flowers, traffic flows etc. We do however guarantee that your bouquet
will be delivered on the day requested.
If the recipient is not at home when the florist calls to make the delivery, they
will either: 1) leave a note on the door, requesting that the recipient should contact
them to arrange a convenient time when they may return, or 2) deliver the arrangement
to a neighbour, and leave a note advising the recipient that their neighbour has
accepted the bouquet on their behalf.
It is important to remember that normal florist delivery hours are between 9am and
6pm - early morning deliveries may be delayed somewhat if the fresh flowers arrive
late from the market.
The florists are all required to adhere to the value and quality standards set by
NetFlorist and it's network of florists. It is possible that due to seasonal or
regional availability of certain flowers certain substitutions may be made. However
the value and quality of the arrangement will in no way be compromised.