Delivery Information - Floral, Jewellery, Gifting and Perfume
We are same day service if your floral order is placed before 12noon South African
time, country wide. Alternatively, you are welcome to choose any future date for
We are a next day service if your gift, jewellery or perfume order (non-floral)
is placed before 1pm South African time, country-wide. Some remote areas may need
an extra day for delivery.
For Johannesburg gift, jewellery or perfume orders, we can deliver same day but
such orders must be placed via our call centre before 12noon. Please call to enquire.
We cannot guarantee a specific delivery time on the day, although we will make every
effort to adhere to a time if such has been requested.
While we have a list of delivery countries available, should you wish to send a
bouquet to a country not listed it is likely that we will still be able to do so.
Please call our call centre to enquire.
To ensure that delivery takes place as you have requested please ensure that the
address you have provided is as complete as possible and that a contact number has
been provided for the intended recipient.
Certain delivery destinations would require additional detail:
Delivery to a Business
Name of the recipient
(Telephone extension number if available)
Delivery to a hospital (Get Well)
NB: Please note that ALL floral deliveries to hospitals must be in a vase or container.
Hospitals will not accept bouquets/bunches of flowers not in a container.
Name of the patient
Patient's Ward/Room number
(Please check to see whether the patient is likely to be discharged before scheduling
Delivery to Hotel
Room number and check-in date and time (if not already checked in) and check-out
Delivery to a Funeral Home
Name of the deceased, or the family's name
Date/Time of the service
Name of the Funeral Home
Seasonal Peak Times
Please refer to our Special Events Calendar for changes to delivery times around
occasions such as Valentine's Day or Mother's Day.
The large volumes of orders handled during these periods prevent us from guaranteeing
same day delivery after the cutoff time indicated clearly on the Welcome page please
keep this in mind when placing your orders on special days and ensure you have noted
any special delivery information which will be clearly indicated in the shopping
pages of the website. For your convenience, we will always attempt to make our cutoff
times as close to the special day in question.
What can I do to make sure my delivery is on time?
The first step in ensuring a timeous delivery is to provide as complete and detailed
an address as possible. For example, for home deliveries please include the apartment
no., building name, street number, street name, suburb name and city name. Also
provide a contact number for the recipient so that if the florist is unsure of the
delivery address they can contact the recipient to confirm the details.
If I requested my bouquet to be delivered at 12pm why was it delivered at 2pm?
While we do try to fulfill requests for specific delivery times whenever possible,
we cannot guarantee that a bouquet will be delivered at a specific time. Too many
factors play a role in whether we can meet a stated time or not such as availability
of certain flowers, traffic flows etc. We do however guarantee that your bouquet
will be delivered on the day requested.
What happens when the recipient is not at home at the time of delivery?
If the recipient is not at home when the florist calls to make the delivery, they
will either: 1) leave a note on the door, requesting that the recipient should contact
them to arrange a convenient time when they may return, or 2) deliver the arrangement
to a neighbour, and leave a note advising the recipient that their neighbour has
accepted the bouquet on their behalf.
It is important to remember that normal florist delivery hours are between 9am and
6pm - early morning deliveries may be delayed somewhat if the fresh flowers arrive
late from the market.
How can I be sure that the bouquet that is delivered will be the same as the one
The florists are all required to adhere to the value and quality standards set by
NetFlorist and it's network of florists. It is possible that due to seasonal or
regional availability of certain flowers certain substitutions may be made. However
the value and quality of the arrangement will in no way be compromised.