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Terms And Conditions

The Nitty Gritty

General:

  • Don’t worry, you're in safe hands! Just choose the perfect gift and let the rest be a heart-warming surprise! All prices are already inclusive of VAT. However, a delivery fee will be added on during checkout.
  • Nothing lasts forever, not even a good deal! So, all prices are subject to change and are valid while stocks last.
  • Even though the florists and hamper teams select and prepare only the freshest flowers and edible items available, delivered products may vary in appearance when compared to images on the website. This is due to the nature of the product.
  • Product photography may depict the use of props, like wooden blocks and glassware. These props are for aesthetic purposes only, and will not be included within the final gift. For any queries regarding what the recipient will be receiving, please read the product description provided, or contact our friendly staff at [email protected]
  • While substitute items in a gift are very rare, the right is reserved to make these substitutions without notifying the customer, unless the substitutions are significant. In these cases, there will be an attempt to contact you. All substitutions are of equal or greater value and look as similar as possible to the product displayed on the website.
  • Occasionally, substitutions may be necessary to create your arrangement due to the season, and nature of fresh produce availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and colour scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, every attempt will be made to match the flower type, but substitutes may be made with similar colours when necessary.
  • If the floral or gift creation didn’t tick all the right boxes and you or that special someone are not 100% satisfied, let the customer service team know within 48 hours. The item will be collected and replaced at no expense to you. Alternatively, after collection, you'll be provided with a refund.
  • If the gift is still in its original condition and there is stock of something else which your special someone would prefer, it will happily be exchanged for them. However, please note that a collection, handling and redelivery fee may be charged.
  • No one’s perfect and sometimes mistakes happen. If you receive a product that is different from the one you ordered or if you’d like to return it, let the customer service team know within 48 hours of receiving it. Arrangements will be made for the item(s) to be returned and for the correct product to be delivered to you ASAP. If the incorrect product is delivered to you, do not remove the product from its original packaging, tamper with or use the product in any way. If the product is tampered with or used in any way and is not in the tip-top condition that it was delivered in, you will be liable for a 15% handling fee plus delivery.
  • If the gift received seems to be going through some technical difficulty, you need to notify the customer service team within 48 hours of receiving it and it will be arranged for the faulty item to be returned for testing. If no bugs or faults are found, the product will be returned back to you, at your cost. If the item is found to be full of gremlins and there is a problem, depending on the fault and the supplier, a replacement or a repair will be offered to you. Visit the product guarantees page for more info.
  • Customers receive a 6-month warranty for all desk fridges. So chill out, and visit the product guarantees pages for more info.
  • While vouchers are offered on a regular basis, all rights are reserved to cancel orders placed if there has been misuse of a voucher or unsolicited voucher use.
  • To avoid any ‘orchid’ moments, please ensure that all recipient names and card messages are spelt correctly. Messages and names are printed exactly as provided so its key that all info is accurate so that your gift will be perfect!
  • No exchanges or returns on non-personalised clothing are permittable, so be sure to find the perfect fit and don't turn back!
  • For security reasons, SMS’s may be sent to the recipient before delivery to let them know to expect something special.
  • Please note: All bakery cakes will arrive frozen to semi-frozen, but will be just as delectable as promised!
  • Not all our flowers and plants are good enough to eat (with caution for children and pets). Please visit our flower tips page to find a comprehensive list of toxic flowers and plants.
  • Packaging for gifts and floral arrangements is subject to change. Paper sheets for floral arrangements and bouquets may be substituted with cello sleeves. 

Privacy Policy:

  • A poppy is not just a flower. In accordance with the POPI-Act(Protection of Personal Information Act 4 of 2013), the purpose of our privacy policy is set out to detail how, when and why NetFlorist (Pty) LTD will use your personal information. By using our platform/s, you hereby agree to the processing of your personal information as detailed in our privacy policy.
  • While we respect your privacy and take the protection of your personal information very seriously, we pride ourselves on delivering the best possible service and experience on our website.
  • You have the right to request that we no longer contact you for the purposes of direct marketing by any form of electronic communication, such as email, SMS or WhatsApp notifications by “opting out” of any direct marketing communications we may send to you.
  • See how we comply with the POPI-Act by viewing our full privacy policy.

Electronic Communication

  • If you register a new profile and choose to opt in to receive communication from NetFlorist then you're officially part of the cool cactus club. It's not an actual club but you will receive exclusive offers, freebies, special occasion reminders, or survey prompts via platforms including email, WhatsApp, SMS and more.
  • If you give us your contact details on any of our promotional pop-up banners, we will automatically add you to our database too! You may receive communication on platforms including WhatsApp, emails and more.

WhatsApp

  • When you opt in to receiving communications from us ,it may be through a number of channels. This includes a 'garden-variety' such as email, SMS, WhatsApp, or other.
  • These communications could pertain to your order or could be promotional messages.
  • You may also receive surveys from us via WhatsApp.

Emails

  • We sends several e-mails to separate mailing lists(NetFlorist, NetJewel and an occasion-specific list). If you wish to unsubscribe from all e-mails, please ensure that you unsubscribe from each mailing list by clicking ‘Unsubscribe’ at the bottom of each e-mail.
  • Just like seasonal blooms, all exclusive floral specials are only valid for a short period of time and are subject to stock availability.
  • Transactional Emails: Even though you may have unsubscribed from our mailing list, please note that when you place an order you will still receive emails of a transactional nature that are necessary for the successful completion of that order. Transactional emails are confirmations of the action and include purchase receipts, order confirmations, password resets, confirmations, and welcome emails to new subscribers.
  • If you signed up to receive communication from us, we stay in contact at various times during the day, we get up bright and early to talk to you, as well as during the weekends because we can’t bear to not talk to you for even a day.
  • All email exclusive specials valid until a specific date as mentioned in the email.
  • All email exclusive offers are subject to availability.
  • Delivery restrictions may apply.
  • Please allow 1 to 2 days for hamper and gift deliveries.
  • For more information contact us on 0861 300 600/087 135 0005or email us at [email protected]

Payments/Refunds:

  • You know what they say, money talks. Any payment above R500, paid by direct deposit,requires a proof of payment and has to reflect in our account before an order can be released. This may affect the delivery date you have chosen. In order to prevent any unwanted delays, payment via credit card of Ozow is recommended.
  • Proof of payment is required before an order can be released. This means that you need to personally email your proof of payment to [email protected]. This is because your happiness is the top priority, and emails sent through the bank may take longer to arrive.
  • With so many Johns, Pauls, Stevens and Ryans in the world, please excuse if you’re asked to send through a copy of your I.D and or credit card. This is just to make sure that nobody’s stolen your identity.
  • Our call centre agents will only place orders on behalf of the customer if the payment is made via credit card. If you are unable to pay via credit card, our call centre agents will be more than happy to walk you through placing an order.
  • Once processed, cash refunds will take between three to five working days to reflect into the account the original payment was made from.
  • Due to inter-bank processes, this may occasionally be a day or 2 later but refunds are earmarked as urgent with service providers.
  • Because they purchased the gift, refunds can only be given to the account holder (sender) and not the recipient of said gift.
  • Refunds will reflect on the bank statement under the date that the purchase was made.

Customer Wallet & NetFlorist Customer Credit:

  • We reserves the right to refund your orders in the form of Customer Credits.
  • The customer wallet will be used to store any/all refunded Customer Credits for your use.
  • Refunded Customer Credits do not expire.
  • Customer Credits do not accrue interest.
  • Customer Credits can be redeemed on your profile page, or during checkout on the basket summary page.
  • Refunded Customer Credits can be converted to Rands upon request, provided that customers can produce proof of a successful order that has been paid for. 
  • Complimentary Customer Credits cannot be converted to Rands. 
  • Vouchers stored in the Customer Credit wallet are subject to their own terms and conditions and may hold certain limitations or restrictions. Please visit your Voucher Wallet to read about individual voucher conditions.
  • The Voucher Wallet will be used to store discounts, vouchers, and promo codes.
  • The Refund Wallet will hold all the money refunded to you from past orders.
  • Hurry though, your complimentary credits will expire in a week!
  • Read all about Customer Credits here.
  • For queries, contact 087 135 1005 or email [email protected].

Buy It Forward

  • Our Buy It Forward program allows you to purchase R200 worth of credits, for future use, at R100.
  • Buy It Forward credits don’t expire.
  • Buy It Forward credits don't accrue interest.
  • Buy It Forward credits can be refunded if none of the credits have been used. If some of the Buy It Forwards credits have been used, the remaining credits cannot be refunded.
  • Buy It Forward credits can be redeemed on your profile or at check out.
  • Read all about our customer credits here.

Blooming Rewards:

  • Our Blooming Rewards credit gives you back 1% of the total value of orders you placed for a complete month.
  • At the end of the month, your Blooming Rewards credit will be uploaded onto your profile.
  • Blooming Rewards credits don’t expire.
  • Orders placed with a voucher won't qualify for a percentage back.
  • Only available on all EFT or Credit Card payment options.
  • User must be subscribed to at least one email list.
  • Blooming Rewards credits don't accrue interest.
  • Blooming Rewards credits can't be refunded into cash.
  • Read all about Customer Credits here.

Gift Together:

  • Sending a surprise gift as a big bunch has never been easier! Simply add the emails of all the peeps you’d like to split the cost with and we’ll notify them to make payment.
  • Add up to 4 people to split the cost with.
  • Payment can only be made with a credit card or your available credits in your NetFlorist account. No other payment methods can be used, unfortunately.
  • If all monies have not been received before the sameday delivery cut-off time, the gift will be delivered on the next day, provided that all payments have been received in full.
  • If the co-gifter can no longer pay their portion of the money, you can pay the balance on their behalf.
  • If the gift has not been paid in full after 72 hours, the order will be cancelled and all monies will be refunded to the original payment method.
  • NetFlorist will not be held liable if all monies are paid after the intended delivery date.

Delivery:

  • Because each day is unique and unpredictable, delivery times unfortunately can't be guaranteed. Gifting is an emotional experience and while waiting for delivery on the day, hours may seem like days but your gift is on its way and will be delivered during the day.
  • Two surprises are so much better than one, so if you’ve ordered more than one item for someone special, each may delivered separately.
  • If drivers need to take an extended road trip to get to the door of your choice, a surcharge may be charged as an additional delivery fee if it is outside the normal delivery range.
  • Deliveries will take place from 7 am until 8 pm from Monday to Friday, from 8 am until 4 pm on Saturdays and from 9 am until 2 pm on Sundays. However, an effort is made to prioritise business deliveries according to standard weekday business hours. Please be aware the closing times for deliveries are subject to change per daily road traffic.
  • If you're a procrastinator and your order is placed after 12 pm for sameday delivery, the delivery will take place between 1 pm and 8 pm.
  • If you place an order for sameday delivery in the morning, your order will go out in the afternoon that same day. This is to provide enough time to prepare your gift beautifully, and because drivers only collect gifts twice a day; once first thing in the morning and again at lunchtime.
  • To ensure sameday delivery, please send your proof of payment for Direct deposit payments before 12pm that same day.
  • Gifting is all about sharing and unexpected surprises, but because it’s important to make the day of the correct recipient and not any old Johan, Thabo, Mary or Rani, it’s unfortunately not possible to leave deliveries unattended at the recipient’s front door. All efforts will, however, be made to deliver at reception, receiving, security or a neighbour if they aren’t available.
  • Normal delivery procedures involves giving the recipient a call when drivers are at or near the specified address. If the recipient is not available, the sender may also be called. If neither are available, a redelivery will be attempted at a later stage.
  • Because drivers have to put petal to the metal to ensure all deliveries are made on time, drivers are only able to wait for a recipient for a limited amount of time.
  • The standard delivery fee is R89.95.
  • Although seldom charged, a 15% handling fee plus delivery may be added if the address provided is incorrect or incomplete, if you’ve changed your mind and wish to cancel or change your order when the gift has already left the warehouse, or if the recipient needs to exchange the item for something else.
  • If your recipient lives somewhere far away and exotic that falls into the extended areas list, the delivery may take between one and two extra days to be delivered.
  • If your delivery has been attempted more than twice, a handling charge of 15% plus delivery may be charged.
  • If the sender or recipient is off jet-setting or are only just visiting the country and therefore have an international number, no liability can be attributed for late or non-delivery.
  • Unfortunately, deliveries can’t be left unattended at the recipient’s front door. All efforts however, will be made to deliver at reception, receiving, security or a neighbour if they aren’t available.
  • If the delivery could not occur because of a customer’s error such as providing the wrong address, cell phone number, or the person didn’t want to or couldn’t receive the gift etc., it will be redelivered the next day.

Delivery To Outlying Areas

  • Yay! You can now get your gift order delivered to your loved one who stays in an outlying area.
  • We consider outlying areas as any place that our NetFlorist drivers don’t deliver to and instead a trusted courier company is used. That’s not to say we don’t want to deliver to your loved one. It simply means that it’s an area that would take our drivers significantly longer to get to which results to less deliveries being made in the day.
  • The courier companies we use are well-travelled and will ensure that gifts to outlying areas are still delivered safely and on schedule.
  • While we try to absorb as much of the operational price increases as possible, we do occasionally need to raise the delivery prices for outlying areas. Currently the delivery fee for outlying areas has increased to R139.95 but is subject to change at the courier’s discretion.
  • The delivery price change is only applicable for non-floral items and plants.
  • We know you’d like to get a discount on your multiple gift deliveries going to the same address in one day but the courier companies aren’t as nice as us. So, you will have to pay delivery per item.

Personalised Gifts (including Active gear and Apparel or Jewellery):

  • You know them best! Therefore, it is the customer’s responsibility to select the correct model, size and colour of the gift.
  • Not every size fits all! Therefore, it is the customer’s responsibility to ensure the correct clothing and apparel size is chosen based on the provided sizing chart, so if you want to knock their socks off, make sure they’re the correct size! Please ensure that the correct clothing and apparel size is chosen based on the provided sizing chart.
  • Forgot how to spell their name? Remember, it is the customer’s responsibility to ensure the correct personalisation information is given to us. This includes any names, surnames, messages and photos.
  • Cancellation of personalised orders that have already been sent for production: in the event that the personalisation process has already been completed, you will only be offered a 50% refund.
  • In the event that the order has not already been shipped from the production facility: because it is understandable that mistakes happen, if the customer has incorrectly entered the personalisation, we will charge 50% reproduction charge to produce a replacement.
  • In the event that the order has already shipped from the production facility: if the customer has incorrectly entered the personalisation information, we will charge 50% reproduction charge to produce a replacement, in addition to a collection and redelivery fee. So, make super-duper sure that you enter the correct information!
  • Before you pour your heart out to someone special, remember, only certain elements of a gift can be personalised. These elements include the name, date, message or photo. Products are only personalised as indicated under the ‘Personalise This Item’ tab. All other parts of the gift will arrive as shown in the image and cannot be altered. Name, date and message personalisation are subject to character limitations which means you’ll have to keep the love short and sweet. It is the customer’s responsibility to ensure that their personalisation is within the character limit. Remember, a short message can just be as heart-warming as a long one!

The Bakery:

  • Because all yummies are freshly baked every morning, no changes or cancellations are allowed on your order unless they are made 48 hours prior to delivery. If cancellation is requested after delivery takes place, you will be charged a 50% handling fee plus collection equal to delivery fee.
  • If upon receiving a gift from the Bakery, you or that special someone is not 100% satisfied, let customer service know within 24 hours (due to its perishable nature) and it will gladly be collected, replaced or refunded at no expense to you.

Changing or Editing Personalised Bakery Orders:

  • Changes can be made at zero cost prior to personalisation production being completed.
  • If changes are requested after personalisation production has been completed, the customer will be charged a 50% change/cancellation fee.

Made to Order Items:

  • Cancellation of engraved, laser-cut or print made to order items that have already been sent for production: in the event that the flower fairies and gift gurus have already completed the production, you will only be offered a 50% refund.
  • We will charge 50% reproduction charge to produce a replacement.

Perfumes:

  • All perfumes and/or colognes listed on the website are 100% genuine and have been legally acquired. However, certain fragrances, as individually stated, may have been imported without consent from the Intellectual Property right owner. Due to this, parallel imports will not carry any guarantees or warranties from the registered owner of the trademark.

Social Media:

  • All rights are reserved to remove any posts from any social media pages as discrimination or prejudice is not tolerated. This means any cyber-bulling, or unsavoury remarks will be taken down.
  • All rights are reserved to remove any comments from paid adverts on any social media sites.
  • All winners for social media competitions are chosen with fair discretion.
  • All efforts are made to reply to any queries on social media as quickly as possible between 6 am and 3 pm on weekdays. For any urgent queries outside of these hours, please contact the call centre.

Exclusive Floral Specials in South Africa:

  • Just like seasonal blooms, exclusive floral specials are only valid for a short period of time and are subject to stock availability.
  • No coupons and/or vouchers may be redeemed on exclusive floral specials.
  • Exclusive floral specials are only for delivery in Johannesburg, Pretoria, Cape Town, and Durban.
  • Exclusive specials can only be purchased online, while stocks last.

Contracting Parties, Governing Law And Jurisdiction:

  • The contracting parties with you for the product and delivery thereof are based on where the product is delivered as set out below:
    • Netflorist (Pty) Ltd for product delivered in South Africa
    • Longmans Ltd for floral product delivered in the United Kingdom
    • London Hampers Ltd for non-floral products delivered in the United Kingdom
    • Petals Network (Pty) Ltd for product delivered in the USA, Europe or Australia
  • Netcommerce Limited is your contracting party when it comes to the sourcing, merchandising and quality assurance services, as set out below.
  • Whilst the contracting parties are collectively referred to as “Netflorist” herein, each contracting party creates a direct contractual relationship with you, where applicable.
  • These Terms and Conditions will be governed and interpreted in accordance with the laws of the country where the product is delivered, or service has been utilised.

Sourcing, Merchandising And Quality Assurance:

  • Netcommerce Limited is responsible to provide the sourcing, merchandising and quality assurance services to you, thereby ensuring that all products sold are sourced from high quality vendors, are on trend and merchandised appropriately, and delivered timeously to the recipient of the products. The fee for this service, which varies per transaction, is included in the price displayed on the web site and never exceeds 30% of the price. No VAT is levied on this fee as the service is not carried out in the country of delivery.

Ownership and Copyright:

  • The contents of NetFlorist, including any material, information, data, software, icons, text, graphics, layouts, images, sound clips, advertisements, video clips, trade names, logos, trademarks, designs, photos and service marks which are displayed on or incorporated in the website are protected by law, including but not limited to copyright and trademark law. The website content is the property of NetFlorist, its advertisers and/or sponsors and/or is licensed to NetFlorist.
  • You will not acquire any right, title or interest in or to the Website or the Website Content.
  • Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law.

Governing law and jurisdiction:

  • These Terms and Conditions will be governed and interpreted in accordance with the laws of the country where the product has been delivered.

Notices:

  • A domicilium citandi et executandi is used for the purposes of giving any notice, serving any legal process and for any other purpose arising from an agreement at your e-mail as set out in your application for registration on this site.
  • Any notice to be served, by either party to the other must be in writing and will be sent by email to the relevant party to this agreement at its respective address as specified on the application for registration on this site and, in the case of NetFlorist to [email protected].

Customer service centres:

  • South Africa: Waterfall Commercial District, Bridal Veil St, Waterfall, Midrand, 2066 
  • United Kingdom: 6 Station Pde/Penn Rd, Beaconsfield HP9 2PB, United Kingdom

Limited Stock:

  • Due to limited stock availability during Covid-19, packaging may vary from the images depicted.

Flower & Plants Availability:

  • Due to the closure of the entire flowers/plants and horticulture industry during lockdown – this may impact availability of flowers & plants from flower partners.
  • Your understanding will be appreciated during this time and rest assured that any substitutions will be of equal or greater value.

Alcohol T's & C's:

  • Your safety is the first concern. Please don’t accept your delivery if the seal is broken.
  • Please break the seal and check the contents of your delivery in the presence of the driver to see if everything is in tip-top standard.
  • If there are any discrepancies with your delivery, it must be recorded on the driver’s delivery sheet in your presence so the order may be redelivered or refunded as appropriate.

Coupons and Vouchers:

  • Did you score a free voucher or a coupon? You’re one lucky bugger! But before you spend your rewards, there are few deetz that you need to remember.
  • While vouchers are offered on a regular basis, all rights are reserved to cancel orders placed if there has been misuse of a voucher or unsolicited voucher use.
  • It is super important to check the expiry dates on coupons and voucher, as you don’t want to miss out on a good deal!
  • Don’t wait too long because, vouchers are valid for a short amount of time
  • Each coupon/ voucher is valid for only one purchase session and only one coupon may be redeemed per person, per transaction.
  • Vouchers and/or coupons aren’t redeemable with any promotions.
  • Vouchers and/or coupons excludes delivery, unless other specified on the voucher you received
  • No “change” is given on any coupons / voucher and they aren’t transferable for cash.
  • It's the responsibility of the customer to make note of their given voucher code.
  • All rights are reserved to cancel orders placed if there has been misuse of the voucher or unsolicited voucher use.
  • You can either redeem a wiCode or use your voucher or credits. wiCodes cannot be used in combination with vouchers or credits.
  • Vouchers stored in your profile are subject to their own terms and conditions and may hold certain limitations or restrictions. Please revisit the email you received with voucher code to read about its individual limitations or restrictions.
  • Vouchers and/or coupons aren’t redeemable on non-gifting alcohol, and Brand Products.

NetFlorist has three different types of coupons:


1. Complimentary Coupons/ Vouchers
  • A minimum spend will apply to all complimentary coupons/ vouchers. This will be printed on your coupon.

2. Purchased Coupons:
  • These coupons can be redeemed for any product on the site.
  • These coupons have no minimum spend unless specified on the coupon.

3. Compensation Coupons:
  • These coupons may not be redeemed on special offers.

All Voucher Ts & Cs:

  • All vouchers are valid for new users/ subscribers only, unless otherwise stated.
  • All vouchers are valid for 48 hours unless otherwise stated.
  • All vouchers are valid for one purchase session, with only one voucher redeemable per person, per transaction.
  • All vouchers are not redeemable with any other promotions or specials and can't be used in conjunction with other voucher codes.
  • All rights are reserved to cancel orders placed if there has been misuse of the voucher or unsolicited voucher use.
  • No “change” is given on any voucher and they aren’t transferable for cash.
  • It's the responsibility of the customer to make note of their given voucher code.
  • All vouchers aren't redeemable on non-gifting alcohol, and Brand Products.

Social Media Voucher:

  • Voucher entitles you to 10% off your next purchase.
  • For the R50 coupon value a minimum spend of R350 applies.
  • For the R150 coupon value a minimum spend of R400 applies.

Top Ribbon New User Campaign:

  • Voucher entitles you to R50 off your first purchase.
  • Voucher excludes delivery.
  • Voucher is valid for one week only.

The Recipient Free Card Project:

The voucher entitles you to R150 off your order total.

  • 1. Voucher has a minimum spend of R300.
  • 2. Voucher is valid for one month.
  • 3. No change is given on any voucher if not used in full and it's not transferable for cash.
  • 4. If you are unsatisfied with your purchase, the spent difference will be given back to you in NetFlorist credits.
    NetFlorist reserves the right to contact recipients for survey and promotional purposes.

10% Off Prize

  • By entering your name, cell phone number, and email address you will get a 10% off voucher to use sitewide!
  • There's no minimum spend on the voucher.
  • By entering your personal information, you are signing up to receive direct marketing communication (email, push notifications, SMS and WhatsApp).

Wheel Of Fortune Winnings:

10% OFF
  • Voucher entitles you to 10% off your next purchase.
R50 OFF
  • Voucher entitles you to R50 off your next purchase.
R100 OFF
  • Voucher entitles you to R100 off your order total.
Free Delivery
  • Voucher offers you R89.95 off your total delivery fee.
  • Voucher is only valid for a single gift delivery to areas in JHB, PTA, CPT or DBN.

The Foschini Group Voucher:

  • Get a total of 15% off your order total.
  • Voucher is valid until 31 December 2024.
  • Voucher is valid for all users - new and existing.

All Competition Rules:

  • Everyone loves to be a winner, but they must play according to the rules first. We try to be as fair and accurate as possible, and only winners who have fulfilled the competition requirements will be considered. While we enjoy giving out freebies and cool prizes, there are a few deetz that you need to know:
  • All prizes are not transferable and cannot be resold or substituted for cash or NetFlorist vouchers/ credits.
  • It is the responsibility of the participant to ensure the contact details provided are correct and up to date.
  • All reasonable efforts will be made to contact the winner. Should a participant not be reached in the period mentioned via the account used to enter the competition, then that person’s right to the prize will be deemed to have been waived and will be forfeited. NetFlorist reserves the right to then award the prize to the next randomly drawn participant.
  • No cheats or unfair advantages allowed! No NetFlorist employee or their immediate family can enter or win any competition.
  • NetFlorist has the right, at their discretion, to change the rules of a competition while it is running if it appears to them that it would be appropriate to do so. This includes extending the duration of the competition or closing date which will be communicated.
  • NetFlorist’s decision is final and no correspondence will be entered into regarding this.

Leave A Review Competition:

  • One winner will be selected monthly at random by NetFlorist.
  • The winner will receive the value of the purchase they reviewed in NetFlorist Credits.

Thank You Service Competition

  • Stand a chance to win a R1 000 voucher!
  • To enter, simply use our free Thank You Service to show gratitude to the person who got you a thoughtful gift!
  • One winner will be selected a month at random.
  • The winner will be contacted using the information provided on entry.
  • By entering your personal information, you are signing up to receive direct marketing communication (email, push notifications, SMS and WhatsApp).
  • Competition is not open to employees and employee’s family members .

Golden Egg Hunt Competition:

  • Stand a chance to win 1 of 3x R1000 vouchers or 1x R5000 voucher.
  • To enter, use the weekly clues on our social media pages and promotional emails to find where the golden egg is hidden on our website.
  • Once found, enter your contact details and the product name in the pop-up banner on our website.
  • By submitting your contact details, you’re consenting to receive promotional emails from NetFlorist.
  • 1x winner will be announced weekly on our social platforms.
  • The people who entered the correct product name of where the golden egg was hiding will be entered into a random lucky draw each week to determine 1x winner.
  • The competition will run from 4 – 29 March 2024.


    Need to know more? Visit the product guarantees page for further information on all gifts and services.

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Delivery Information

  1. Delivery Times
  1. Monday to Friday: 7am - 8pm*
  2. Saturday: 8am - 4pm
  3. Sunday: 9am - 2pm

Please note that Sunday deliveries are available for selected areas only.

*Delivery to business addresses end at 5pm, delivery to residential addresses end at 8pm.


  1. Monday to Friday: 7am – 1pm

Please note that Premium Pre 1 delivery is only available for floral gifts, and your order must be placed before 4pm the day before. Find out more about Premium Pre 1 delivery in FAQs.

NetFlorist is a sameday flower delivery service. If your floral order is placed before 12 noon South African time, we will deliver your flowers that very day, anywhere nationwide. Alternatively, you are welcome to choose any future date for delivery.

We offer a next-day gift delivery service. If you place non-floral gift order before 1pm South African time, we will deliver it the very next day. Please note that some remote areas may need an extra day for delivery.

We offer sameday delivery for selected gifts but orders must be placed before 12 noon South African time. Kindly note that this service is currently only available for orders delivered in Johannesburg North, Johannesburg South, Pretoria, Cape Town and Durban.

We cannot guarantee a specific delivery time on the day, although if you have requested a specific delivery time we will make every effort to adhere to it.

While we have a list of countries we deliver to available, should you wish to send a bouquet to a country not listed it is likely that we will still be able to do so. Please contact us to enquire.

  1. Delivery Instructions

To ensure that delivery takes place as you have requested please ensure that the address you have provided is as complete as possible and that a contact number has been provided for the intended recipient.

Certain delivery destinations would require additional detail:

  1. Name of the recipient

  2. (Telephone extension number if available)

  3. Office No/Department

  4. Floor No/Division

  5. Company/Building Name

NB: Please note that ALL floral deliveries to hospitals must be in a vase or container. Hospitals will not accept bouquets/bunches of flowers not in a container.

  1. Name of the patient

  2. Patient's Ward/Room number

(Please check to see whether the patient is likely to be discharged before scheduling the delivery)

Room number and check-in date and time (if not already checked in) and check-out date.

  1. Name of the deceased, or the family's name

  2. Date/Time of the service

  3. Name of the Funeral Home
  1. Seasonal Peak Times

Please refer to our Special Events Calendar for changes to delivery times around occasions such as Valentine's Day or Mother's Day.

The large volumes of orders handled during these periods prevent us from guaranteeing same day delivery after the cutoff time indicated clearly on the Welcome page please keep this in mind when placing your orders on special days and ensure you have noted any special delivery information which will be clearly indicated in the shopping pages of the website. For your convenience, we will always attempt to make our cutoff times as close to the special day in question.

  1. FAQ's

The first step in ensuring a timeous delivery is to provide as complete and detailed an address as possible. For example, for home deliveries please include the apartment no., building name, street number, street name, suburb name and city name. Also provide a contact number for the recipient so that if the florist is unsure of the delivery address they can contact the recipient to confirm the details.

While we do try to fulfill requests for specific delivery times whenever possible, we cannot guarantee that a bouquet will be delivered at a specific time. Too many factors play a role in whether we can meet a stated time or not such as availability of certain flowers, traffic flows etc. We do however guarantee that your bouquet will be delivered on the day requested.

If the recipient is not at home when the florist calls to make the delivery, they will either: 1) leave a note on the door, requesting that the recipient should contact them to arrange a convenient time when they may return, or 2) deliver the arrangement to a neighbour, and leave a note advising the recipient that their neighbour has accepted the bouquet on their behalf.

It is important to remember that normal florist delivery hours are between 9am and 6pm - early morning deliveries may be delayed somewhat if the fresh flowers arrive late from the market.

The florists are all required to adhere to the value and quality standards set by NetFlorist and it's network of florists. It is possible that due to seasonal or regional availability of certain flowers certain substitutions may be made. However the value and quality of the arrangement will in no way be compromised.