Jewel Purchase - Terms & Condition


Jewellery will remain the responsibility and property of NetJewel until signed for on behalf of the recipient. NetJewel will take on all responsibility while transporting the jewellery to the recipient.


Standard sizing for mens and ladies rings are: Ladies: size N Gents: size T Certain rings eg. Stainless steel and Titanium rings cannot be re-sized so please ensure you have selected the correct size at time of purchase. As per the above if you have selected an incorrect size you will be able to exchange it. Please click here to view our ring sizing guide.

Jewellery may be exchanged within 7 days of receiving it. In order to qualify for an exchange, all goods must be in their original condition and may not have been worn, sized or adjusted.

Jewellery may be refunded within 7 days of receiving it, directly through NetJewel. In order to qualify for a refund, all goods must be in their original condition and may not have been worn, sized or adjusted. Jewellery will need to be returned to NetJewel in their original packaging prior to the refund being authorised. Customers/Recipients are responsible for the costs of return. Refunds can only be made to the original purchaser.


  • Body jewellery and non clip on earrings, for hygienic reasons

  • Jewellery purchased by way of special arrangement or custom order unless defective

  • Jewellery sold as damaged, defective, used or repaired, as disclosed before purchase

  • Jewellery that has been sized, unless defective

  • If jewellery is defective within 6 months after being received, we will repair, replace or refund, provided that it is a material defect, and that the defect did not develop as a result of abuse, fair wear and tear, or by not following our or the manufacturer's instructions

  • An item that is not working (eg watch that requires a replacement part) and can be repaired, within a reasonable period, is not deemed to be a material defect as the item will be in working condition once the part has been replaced
  • Any supplier warranties apply over and above the terms of the Consumer Protection Act 68 of 2008


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